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About Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in field. Uses best practices and knowledge of business to improve products or services. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal guidance. Acts as a resource for colleagues with less experience. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Knowledge of best practices and team integration. Aware of the competition and what differentiates them. Impact Impacts a range of customer, operational, project or service activities. Works within broad guidelines and policies. Leadership A resource to colleagues with less experience. Guides small projects with manageable risks and resource requirements. Problem Solving Solves complex problems. Takes a new perspective on existing solutions. Exercises judgment based on the review of multiple information sources. Interpersonal Skills Ability to articulate difficult or sensitive information effectively. Works to build consensus within a team. Responsibility Statements Responsible for WFM delivery and account level quality of one medium-sized program or a few small programs. Ensures functional support given meets the operational needs of the assigned WFM employees. Manages the relationship between WFM and operations. Acts as the primary point of contact for any operational concerns. Ensures that WFM resources and processes have the correct number of operational resources. Mentors WFM employees in technical skills and program-specific processes. Optimizes WFM performance by exposing and addressing improvement opportunities. Integrates additional operational WFM resources to resolve process challenges. Performs other duties as assigned. Complies with all policies and standards. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent’s ADAAA Accommodation Policy . At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.