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1.-Organizar su estación de trabajo, lo que incluye su cartera de pedidos o sistema automatizado de toma de órdenes. 2.-Asegurarse de que los platos, los vasos, las copas, los cubiertos y los utensilios que se utilizan para servir agua, pan u otros alimentos o bebidas cuando llegan los clientes al establecimiento estén limpios y en el lugar indicado. 3.-Dar la bienvenida a los comensales al entrar y despedirse cordialmente cuando abandonan el comercio. 4.-Si tiene a cargo responsabilidades de anfitrión, el mesero debe acompañar a los comensales a su mesa. 5.-Anticipar las necesidades de los clientes, asegurarse de que estén satisfechos con el servicio y reaccionar rápido y de forma apropiada con respecto a las inquietudes y las quejas que expresen los consumidores. 6.-Conocer bien los elementos del menú. 7.-Facilitar a los clientes el menú y la lista de vinos disponibles. 8.-Tomar las órdenes de alimentos y bebidas.
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