Digital Operations Head

  • Veracruz
  • Citigroup Inc.
The Digital BP&A Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an integral member of the functional leadership team within a country/site location, job family, or line of business. Responsibilities: Plays a vital role with the leadership team and ideal candidates must Set the direction: help to define the product vision and strategy, and work with world-class engineers and members of cross-functional teams to execute on that vision Figure out what to build: own the long term view (3-5 years) and complete portfolio within the category/division Owns the test and learn roadmap to inform the product portfolio Develops new ideas/solutions outside product/service offering Collect customer and stakeholder input for the development of technical requirements and product priorities Design, build, and launch: aid in defining a clear direction that meets the strategic goals of the business, ensuring the team delivers on the goals Responsible for writing product requirements, user stories and manage a product roadmap Collaborate closely with engineering teams to ensure requirements are prioritized, implemented and validated Responsible for identifying and performing gap analysis on current product offering and future state Manage and optimize: prioritize among the myriad of opportunities to deliver on the user experience, define success and work with engineers, designers and key business leaders to deliver Analyze, manage, iterate and track the continued success of features in production Participate in process and quality improvement activities, and end of sprint and release retrospectives Recognizes trends for larger-scale development needs within and across teams and builds plan to develop skills Ensures team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles Establish working relationships with internal contacts and will be expected to assist and/or lead initiatives and special projects critical to the direction of business Oversee tasks and responsibilities associated with the planning, directing, coordination and support of day-to-day activities relating to projects/initiatives Ability to interact with individuals across Citi at all levels, businesses and locations, providing a broad understanding of the organization while building relationships throughout Citi Participate in and influence management discussions, strategy and approach by helping to define organizational structure Provide counsel to head of business on various matters associated with organizational strategy and talent requirements Monitor management’s progress in achieving stated objectives and ensure that strategy is being executed and that progress is communicated effectively Outline an effective communication plan to gain buy-in from all stakeholders, and ensuring team interaction model is transparent and effective Support the overall communication needs for the head of the business, to include: coordinating town halls, managing select weekly meetings, developing related agendas, and summarizing meeting minutes Drive revisions in annual strategy by providing competitive insights based on internal data, industry and third party data, and emerging technologies Provide business management capabilities including working with finance and HR to strategize and create processes Help organize commitments such as presentations to management committee, strategy off-sites, and other internal speaking engagements Coordinate requests from other seniors and work collaboratively with their offices on meeting agendas and requests Takes a collaborative approach in identifying and resolving issues with appropriate urgency and ensures that execution provides the appropriate solutions for our clients and/or employees Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 15 years of experience, including 8-10 years' managerial experience Management experience in consumer financial institutions Demonstrate a high degree of strategic and analytic acumen Business management mindset, with proven track record of results Must be able to frame strategy in a cohesive way so that communication is clear to internal and external stakeholders Strategic and project management capabilities coupled with analytic and financial acumen Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency Consistently demonstrates clear and concise written and verbal communication Outstanding people leadership skills, able to envision an enhanced future state and motivate and inspire others to create it Pragmatic problem solver, forward thinker with independence of thought Ability to create support and buy-in across a wide range of stakeholders; create a network of relationships among peers, internal partners, external constituencies and decision makers Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise Education: Bachelor’s/University degree, Master’s degree preferred and managerial experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - 2 years Leading Mobile development / product teams for strategic initiatives. - Responsible for identifying gaps in architecture / functionalities and creating solutions for app enhacement Job Family Group: Product Management and Development Job Family: Digital Product Management Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi. View the "EEO is the Law" poster. View theEEO is the Law Supplement . 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