Customer service Agent

REQUIREMENTS English level B2 and above High school diploma or equivalent basic computer knowledge availability to work between 7am and 9pm Mon-Sat

ESSENTIAL DUTIES AND RESPONSIBILITIES: Excellent follow-through and attention to detail provide Great customer service Include the following. Other duties may be assigned. Answers inbound inquiries via telephone, emails, and chat regarding service and warranty procedures, parts, and technical watch information. Generates outbound contacts to provide watch information and general status of repairs or part orders. Provides repairs/part order estimates and parts availability. Using multiple systems provides detailed technical customer support via phone and email with watch setting instructions, troubleshooting and product information, including watch characteristics such as water resistance, charging times, and functionality. Enters repair and/or part order information into the ERP system, including customer identification information, watch and/or part information, estimate of charges, special needs, parts requirements, etc. Track shipments and prepares claims for those that are determined to be lost in transit. Performs Quality Control for outbound repair orders. May process credits for part returns. Assists in processing/answering all correspondence.